We are thrilled to announce that E-Max Systems is taking our customer support to the next level with the launch of our new ERP Live Chat feature.
At E-Max, we are committed to providing solutions to our clients’ queries and concerns, and anticipate that our new live chat support, with its immediate connection to our support team, will deliver a faster and more efficient support service to our users.
Some of the benefits the new service will provide include:
Real-Time Assistance: We’re aiming to minimise waiting in queues or being put on hold during phone calls. With our live chat, real-time assistance from our dedicated support team is available to ensure any questions are promptly answered.
Instant Issue Resolution: Whether it’s a technical glitch or need clarification on a particular feature, our live chat allows for instant issue resolution. Our skilled support team is well-equipped to provide step-by-step guidance, enabling users to resume their operations swiftly. On the rare occasion an issue can’t be resolved at the time, we have an escalation process to prioritise these tickets, with regular updates on the resolution status provided throughout this time.
Personal Approach: Our ERP live chat encourages personalised interactions with our support team. Users will be able to communicate directly with our named agents, each of whom has access to your account history to provide the solutions our clients need.
Enhanced Accessibility: We strive to be accessible to our customers whenever they need us. The live chat support will be available during our standard business hours, and we’re working towards extending it to cover after-hours support, providing even greater convenience.
Efficient Documentation: During the live chat sessions, our support team will be able to provide useful links, documents, and screenshots to guide users effectively at the time, and in the future.
To access our new live chat service, please either visit emax-systems.co.uk and click on the Customer Support icon as below:
Or alternatively, if using the cloud-based version of E-Max ERP, live chat can be accessed directly from the login screen, positioned directly below Sign In details.
We’ve introduced this new support option to enhance every user’s E-Max experience and we look forward to more direct contact with our users as we assist you more effectively through this ERP live chat service.